For emergency ambulance service call 911.

All the communities in the North Pole and Fairbanks area share a combined ambulance, police and other emergency services dispatch center. The dispatcher will ask you questions to determine your location and nature of your emergency to get you the emergency help you need. Please only call 911 for emergencies.

Non-emergency ambulance services, like transportation to the hospital, is available from the North Pole Fire Department for a fee. For non-emergency ambulance service in the vicinity of the City of North Pole call 488-0444 or 488-2232.

The 'Churches of Fairbanks' is a multi-faith list of religious organizations in the North Pole and Fairbanks area.

To report a fire call 911.

All the communities in the North Pole and Fairbanks area share a combined fire, ambulance, police and other emergency services dispatch center. The dispatcher will ask you questions to determine your location and nature of your emergency to get you the emergency help you need. Please only call 911 for emergencies.

Answer

The Fairbanks North Star Borough operates all the public libraries in the Borough. The North Pole Branch Library is located at 656 North Pole High School Boulevard across from the North Pole High School.

North Pole Branch website: http://fnsblibrary.org/?page_id=84
Telephone: 907-488-6101

Fairbanks North Star Borough Library website: http://fnsblibrary.org/
Telephone: 907-459-1020

The City of North Pole has adopted the 1997 Uniform Administrative Code as the regulations it uses to administer permitting building projects. The Administrative Code identifies those building projects that do not require a permit. Follow the link to the webpage "Projects that do not require building permits" to see if your project requires a permit. If your project is not on one of the lists, than it requires a permit(s).

Police

Contact the Fairbanks North Star Borough School District.

Website: http://www.k12northstar.org/
Telephone: 907-452-2000

There are two high schools in the City of North Pole. The North Pole High School is located at 601 North Pole High School Boulevard, North Pole. The service area for the North Pole High School does not follow the City of North Pole city boundary.

Star of the North Secondary School is located at 2945 Monk Court, North Pole. Star of the North is a public charter school that provided small learning communities for teens who show a need for an alternative setting or who have varied schedules involving work and family.

Contact the Fairbanks North Star Borough School District for high school enrollment information.

North Pole High School website: http://nph.k12northstar.org/
Telephone: 907-488-2271

Star of the North website: http://son.k12northstar.org/
Telephone: 907-490-9025

Fairbanks North Star Borough School District website: http://www.k12northstar.org/
Telephone: 907-452-2000

The North Pole Middle School is located at 300 East 8th Avenue, North Pole. The service area for the North Pole Middle School does not follow the City of North Pole city boundary. Contact the Fairbanks North Star Borough School District for enrollment information.

North Pole Middle School website: http://npm.k12northstar.org/
Telephone: 907-488-2271

Fairbanks North Star Borough School District website: http://www.k12northstar.org/
Telephone: 907-452-2000

The North Pole Elementary School is located at 250 Snowman Lane, North Pole. There are other elementary schools located outside of the city limits. You can find a list of all Fairbanks North Star Borough School District schools at the district website.

North Pole Elementary School website: http://npe.k12northstar.org/
Telephone: 907-488-2286

Fairbanks North Star Borough School District website : http://www.k12northstar.org/

There are two landline telephone service providers that serve North Pole: Alaska Communications (ACS) and General Communications, Inc. (GCI).

Alaska Communications--ACS
Toll-free: 1-800-808-8083
Hours: Monday - Friday   8AM - 7PM; Saturday and Sunday   9AM - 5:30PM

General Communication, Inc.--GCI
Toll-free: 1-800-800-4800
Hours: Open 24 hours a day, 7 days a week, 365 days a year

Any existing water source—well, tank or other source—MUST be disconnected from the property’s plumbing.

If any water source is found to be reconnected to the property’s plumbing, the North Pole Utility will disconnect the property from the water system. Contamination or damage to the North Pole Utility caused by a customer cross connection with another water source may result in legal action by the City of North Pole against the customer for damages.

You may request to connect your well or other water source to a hose bib that is not connected to your property’s potable plumbing. Groundwater contamination under your property may affect whether you can use the water for non-potable uses.

The Alaska Department of Environmental Conservations (DEC) recommends you connect to piped water because it is the safest water source. However, you are free to refuse piped water if you wish. (See question “Do I have to sign up for piped water?”)

You can continue using the system FHRA already installed in your home, but you will be responsible for its maintenance and operation:

• Point of entry water treatment systems for well water must be serviced, and periodically the granular activated carbon must be removed and replaced. The spent granular activated carbon material is potentially contaminated and must be properly managed and disposed. You will be responsible for coordinating or performing system maintenance and paying for all costs associated with maintenance and water testing.
• If you have a bulk water tank, you will be responsible for both the scheduling and cost of filling it.
• If you have bottled water, you will be responsible for setting up service and paying for it.

You may use your private well if it is not contaminated above the protection levels. For Sulfolane the protection level is currently set at the EPA regional screening level of 20 parts per billion (ppb).  This level may be revised in the future to a cleanup level established by the State of Alaska.

DEC recommends you connect to piped water, because it is the safest water source. However, you are free to refuse piped water if you wish.
If you are eligible and choose not to receive piped water, there are several things to consider:

• You are forfeiting the value of the connection being made at no cost to you, if you decide not to connect.
• DEC's Drinking Water Program requires public water systems to be in compliance with state and federal drinking water regulations. The City of North Pole's public water system is required by the State to regularly test its water to ensure it is free of contaminants. Water quality results are available for review by the public.
• Individual well owners must pay for contaminant testing, and without testing, you cannot be sure about the safety of your well water.
• Access to city water is an advantage when selling the house.

Complete a Utility Account Application Form. These forms will be available at City Hall (125 Snowman Lane in North Pole) and on the City’s webpage at www.northpolealaska.com/utilities/page/sign-water-new-service-area. You will need to return the form to the city offices and present a photo ID such as an AK driver’s license, AK ID, or passport.

Property owners can also sign up to connect their properties to the new water main lines at an Open House at the North Pole Plaza Mall on December 4, 2019, between 3:00 and 8:00 pm. If you pick up the form but complete it later, you’ll need to return it to the city offices and present a photo ID like an AK driver’s license, AK ID, or passport. You do not have to wait for the December 4th Open House to sign you for water service. You can contact Melanie at 907-488-8538 to start the sign-up process.

If you currently have a Flint Hills alternative water solution (a point-of-entry treatment system, bulk water tank, or bottled water delivery) you will also need to fill out a Water Transition Agreement. These will be available at the open house, along with representatives from Flint Hills to answer any questions you may have. They can also be picked up at the Groundwater Office – 3009 Badger Road, North Pole.

If you miss the open house, you can still stop by either City of North Pole city hall, or the Flint Hills Groundwater office and get the necessary paperwork to sign up.

If you are unclear about your property’s eligibility, please contact the City of North Pole at 125 Snowman Lane, North Pole, AK 99705, 907-488-8593, or the Flint Hills Ground Water office at 907-488-0723.

Some residences were initially provided bottled water as a precautionary measure while the extent of the Sulfolane plume was still being understood.  If you are not eligible for connection it is because your property is not impacted by sulfolane, nor expected to be in the future.  Representatives from Flint Hills will be contacting you in the future and work with you and discontinuing the service.

A water credit of $2,000 will be loaded on to the utility accounts of all properties in the Water System Expansion area. The $2,000 credit is estimated to cover the water bills for 2-3 years, depending on use. The credit is assigned to the account at the property address and any unused credits would transfer to the next property owner. If you have renters, and the water utility billing will be in their names, the credits will be assigned to the utility account only with your authorization.

Zone 3 and 4 property owners - If you sign up to connect your property to the water system by May 31, 2020, you will get a $500 early sign-up bonus. You will receive the $500 bonus—cash or credit added to your utility account—after all necessary paperwork is completed and City of North Pole processes and mails your check.

Yes. If you live in Zones 1 or 2 and are an eligible property owner, you are still eligible to connect to the water system for free; however, you are no longer eligible for the $500 early sign up bonus. The early sign up bonus for eligible property owners in Zones 1 and 2 expired on May 31, 2019. To check your eligibility for free connection to the utility and to sign up for a utility account, contact Melanie at 907-488-8538.

If you have a Point of Entry System, you have the option to keep the system or Flint Hills will remove it for you. Flint Hills will no longer pay for the maintenance of the POE system after December 31, 2019 – for properties in Zones 1 & 2.

If you have a bulk tank, it will remain in-place. Flint Hills will no longer pay for the water service after December 31, 2019 – for properties in Zones 1 & 2.

If you have bottled water, Flint Hills will no longer pay for the water service after December 31, 2019 – for properties in Zones 1 & 2.

Complete a Utility Account Application Form. Forms will be available on the City’s webpage at https://www.northpolealaska.com. You will need to return the form to the city offices. If you have questions about signing up for water service, call Melanie at 907-488-8538.

Call Melanie at the City of North Pole, Utility Department, 125 Snowman Lane, North Pole, AK 99705; Tel. 907-488-8538.

If you rent a property in the piped water expansion area, you should talk to your landlord about water service. The decision to connect a property to city utility service must be made by the property owner. However, the water utility billing may be either in the owner’s or renter’s name.

Property owners who are landlords and provide rental properties to tenants should use reasonable care to inform tenants and provide remedies for environmental hazards as outlined in the Alaska Uniform Residential Landlord and Tenant Act (AS 34.03.010 – 34.03.360). Landlords must supply clean and reliable water and safe and habitable living conditions. For more information, please consult the Department of Law's website and their publication "The Alaska Landlord & Tenant Act: What it means to you." Note: this law and the supporting document are both subject to change. To request a copy of the booklet, call 907-269-5200 or toll free 888-576-2529. You can also email your request to consumerprotection@alaska.gov

No. Eligibility to receive the early sign up bonus of $500 for property owners in Zones 1 & 2 ended on May 31, 2019.

Beginning in spring 2020, the project contractor installing service connections will contact you. The contractor will meet you at your property; review details for your connection; and schedule your connection date. You will also have to sign a Utility Tie-In Application documenting that you approve connecting to the water system.

Connection to the water utility is free for eligible properties. There is no charge to the customer for connection to the water main, which includes:

• piping to the property;
• necessary interior plumbing to connect to existing interior plumbing; and
• necessary electrical work to install a circulation pump.
• all work will be performed by a licensed project contractor.

During your connection installation, the project contractor will disconnect any existing water source—well, tank or other source—from the property’s plumbing. If the property has an Alternative Water System (AWS) provided by Flint Hills Resources, a contractor will disconnect the AWS.

The City of North Pole will inspect the service connection. One important element of the inspection is to confirm there is no cross-connection between your existing well/water system and the new service connection. If the tie-in passes inspections, the City will turn on the water and you will be a new water customer!

You, as the owner, will do a quality assurance check to ensure the property has been appropriately restored.

As a new water customer, a $2,000 credit will be added to your utility account after you are connected to the piped water system. The $2,000 credit is estimated to cover the water bills for 2-3 years, depending on use. This credit is assigned to the property and is not transferable if you move to another property. Any unused credits would transfer to the next property owner. If you have renters, and the water utility billing will be in their names, the credits will be assigned to their utility account only with your authorization.

Connection to the water utility is free for eligible properties. There is no charge to the customer for connection to the water main, including:  piping to the property, necessary interior plumbing to connect to existing interior plumbing, and necessary electrical work to install a circulation pump.

The customary $75.00 deposit for a new utility account is paid by the Project. The deposit is not returned to the customer if they close their utility account.

The Facility Repair and Replacement charges are waived through 2022: This charge, which is collected by the utility to fund capital expenditures, is waived for customers in the Water System Expansion area through December 31, 2022.

After you are connected to the piped water system, a water credit of $2,000 will be loaded on to your utility account to pay for water usage. This credit is estimated to cover the water bills for 2-3 years, depending on use. After the credit is used, the customer is responsible for future water usage charges. The $2,000 credit is assigned to the account at the property address and any unused credits would transfer to the next property owner. If you have renters, and the water utility billing will be in their names, the credits will be assigned to their utility account only with your authorization.

The $2,000 credit is assigned to the account at the property address and any unused credits would transfer to the next property owner.

If a renter who holds a water service agreement with the City moves before the $2,000 credit is exhausted, the remaining credit will stay with the property and be assigned to the next entity (owner or renter) who signs a water service agreement for that property.

Zone 3 and 4 property owners were able to start signing up for water service in fall 2019. The early connection bonus will be available for signups between through May 31, 2020.

If you are uncertain which construction zone you are in, you can find a map of the four zones and the project area at . The water main lines were installed in Zones 1 and 2 in 2018; water main line construction in Zones 3 and 4 is scheduled for 2019. You can call Melanie at 907-488-8538 to check if you are in one of the four construction zones and eligible for free connection to the utility and the early sign up bonus.

Construction of the Zone 3 and 4 connections will take place during the spring, summer and fall of 2020.

If you are not slated to receive piped water, it is because your property was not identified as being part of the 2017 Settlement Agreement.

• Sulfolane groundwater plume monitoring has been performed since 2009, and monitoring will continue in the future. In the event the sulfolane plume migrates beyond the expanded city water service area, provisions are in place to supply clean alternative water to additional impacted properties if sulfolane in a private drinking water well exceeds a protective level, currently set at the Environmental Protection Agency’s Regional Screening Level of 20 parts per billion

No. Only the water lines have been expanded in the project area.

Welcome to the North Pole Water System Expansion. If you are reading this you are probably looking for information about becoming a North Pole Utility (NPU) customer. The NPU is undergoing a major expansion. A legal settlement between the City of North Pole (CONP), State of Alaska (SOA) and Flint Hills Resources (FHR) made the expansion possible. The goal is to provide municipal water service to properties located within the sulfolane plume and a buffer area north of the plume. Construction of the expansion began in spring 2018 by Exclusive Paving.

The project area is divided into four zones. In 2018, the contractor completed installation of water mains in Zones 1 and 2 fall 2018 and completed installation of water mians in Zones 3 and 4 in fall 2019. Maps of the construction zones are available on the CONP website.

There was an Open House on Wednesday, December 4 at the North Pole Plaza Mall to kickoff signing up for utility service in Zones 3 & 4 of the North Pole Water System Expansion. You can submit a utility account application any time before May 31, 2020 to receive a $500 early sign up bonus.

Here’s how you sign up for water service

Step 1. Complete a Utility Account Application Form. Forms are available via the links provided below, at City Hall and on the City’s webpage. To complete the application, you need identification like an Alaska driver’s license, Alaska ID, or passport.

Step 2. Submit your completed application to the CONP. You can submit your application at the Open House, mail it to the City (see address below), or drop it off at City Hall.

Step 3. Beginning in spring 2020, the contractor hired by the project to install the water service connections will contact you. The contractor will meet you at your property; review details for your connection; and schedule your connection date. You also have you sign the Utility Tie-In Application documenting that you approve connecting to the water system. The contractor will help you complete the form.

Step 4. The CONP will inspect the service connection. One important inspection is to confirm there is no cross-connection between your existing water system and the new service connection. If the tie-in passes its inspection, the City will turn on the water and you will be a new water customer!

Step 5. As a new water customer, the CONP will credit to your new utility account with $2,000 and the project will pay the $75 new account deposit. The $2,000 credit is estimated to cover your water bills for 2 years, depending upon your water usage. This credit is assigned to the property and is not transferable if you move to another property. If you have renters, you may be able to have them create a utility account if they will be paying the utility bills. In the case of renters, the credits can only be assigned to the utility account with your authorization. You can get a $500 Early Sign-up Bonus if you submit a utility account application by May 31, 2020. You can choose to apply the $500 eary signing bonus as an additional credit on your utility account, or you can get the $500 as a cash payment.

If you have an alternative water solution (AWS), FHRA will work with you to convert to a NPU utility account. FHR will be contacting you regarding this transition.

Below are links to some additional information that you may find useful and contact information.

CONTACT INFORMATION

Utility Billing Clerk

Tresa Parsons
907-415-8942
tparsons@northpolealaska.org

Utility Account Specialist

Melanie Swanson 
907-488-8538
melanie.swanson@northpolealaska.org

Director of City Services

Robert Wallace
907-488-8593
rwallace@northpolealaska.org
125 Snowman Lane
North Pole, AK 99705

View Full Contact Details

If you own a property where you want to create a utility account in your name, you need to complete the Property Owner Utility Account Application Form.If there is a co-owner of the property with you, for example your spouse, they will need to complete the back of the form.

If you have one or more tenants at your property, you can allow them to create a utility account in their name and they will need to complete and submit a Renter Utility Account Application Form. As an owner of a rental property you are responsible for your tenant's utility account including, but not limited to, any delinquent utility charges, late charges, penalties and fees, including attorney fees, according to the City of North Pole Municipal Code that governs the operation of the North Pole Utility. The North Pole Utility requires that you have on file a Property Owner Responsibility for Renter Form where you acknowledge your responsibility for your tenant's utility account. Not submitting a copy of the form does not absolve you from responsibility for your tenant.

Below are links to Property Owner Utility Account Application Forms. There is a separate EARLY SIGN UP BONUS Property Owner Utility Account Application Form for applicants who live in Zones 3 & 4 of the North Pole Water System Expansion Area. This form is good thru May 31, 2020 to apply for a utility account to receive the $500 early sign up bonus. If you live outside of Zones 3 or 4, or are applying after May 31st, use the STANDARD form. The forms are fillable PDF documents.If you complete the form on line, your information will not be saved when you close the file. We recommend that you download the file and complete it off line and save the file to save the information you enter on the form.

Supporting Documents

• EARLY SIGN UP BONUS Property Owner Utility Account Application
• STANDARD Property Owner Utility Account Application
• Renter Utility Account Application
• Property Owner Responsibility for Renter Form

If you are a renter and your landlord allows or requires you to create a utility account in your name, you need to submit a Renter Utility Account Application Form. If you have a co-renter, they will need to complete the back side of the form. Your landlord also must have on file with the North Pole Utility a Property Owner Responsibility for Renter Form. 

Below is a link to a Renter Utility Account Application Form. The form is a fillable PDF file. If you complete the form on line, your information will not be saved when you close the file. We recommend that you download the file and complete it off line and save the file to save the information you enter on the form. Below is also a link to the Property Owner Responsibilty for Renter Form.

Supporting Documents

• Renter Utility Account Application Form 
• Property Owner Responsibility for Renter

If you have one or more tenants at your property, you can allow them to create a utility account in their name and they will need to complete and submit a Renter Utility Account Application Form. As an owner of a rental property you are responsible for your tenant's utility account including, but not limited to, any delinquent utility charges, late charges, penalties and fees, including attorney fees, according to the City of North Pole Municipal Code that governs the operation of the North Pole Utility. The North Pole Utility requires that you have on file a Property Owner Responsibility for Renter Form where you acknowledge your responsibility of your tenant. Not submitting a copy of the form does not absolve you from responsibility for your tenant.

Below is a link to a Property Owner Responsibility for Renter Form. The form is a fillable PDF file. If you complete the form on line, your information will not be saved when you close the file. We recommend that you download the file and complete it off line and save the file to save the information you enter on the form. Also available below is a link to the Renter Utility Account Application Form.

Supporting Documents

• Property Owner Responsibility for Renter Form
• Renter Utility Account Form

If you are a property owner who uses a property manager to manage your rental property and they have authority to act on your behalf, you must notify the North Pole Utility that you have granted this authority to an Authorized Agent. Below is a link to the form you must have on file with the North Pole Utility if you will have an Authorized Agent acting on your behalf related to oversight of your tenant's North Pole Utility account. Also, if there is a co-owner of the property, they must complete the reverse side of the form.

As an owner of a rental property you are responsible for your tenant's utility account including, but not limited to, any delinquent utility charges, late charges, penalties and fees, including attorney fees, according to the City of North Pole Municipal Code that governs the operation of the North Pole Utility. The North Pole Utility requires that you have on file a Property Owner Responsibility for Renter Form where you acknowledge your responsibility of your tenant. Not submitting a copy of the form does not absolve you from responsibility for your tenant.

The State of Alaska requires any person managing property, who is not a direct employee of the owner of the property, be licensed and bonded for the purpose of establishing responsibility and accountability on behalf of the owner(s), and on behalf of any other entity involved.

Below are links for the Property Owner Approval for Authorized Agent Form; Property Owner Responsibility for Renter Form; and Renter Utility Account Application Form. The forms are fillable PDF files. If you complete a form on line, your information will not be saved when you close the file. We recommend that you download the file and complete it off line and save the file to save the information you enter on the form.

Supporting Documents

• Property Owner Approval of Authorized Agent Form
• Authorized Agent Form
• Renter Utility Account Application Form

The State of Alaska requires any person managing property, who is not a direct employee of the owner of the property, be licensed and bonded for the purpose of establishing responsibility and accountability on behalf of the owner(s), and on behalf of any other entity involved.

If you are acting on behalf of a property owner related to a tenant or tenants who have North Pole Utility accounts, you must have an Authorized Agent Form on file with the North Pole Utility. The property owner also has to have on file with the North Pole Utility a Property Owner Approval of Authorized Agent Form.

Below are links to the Authorized Agent Form and Property Owner Approval of Authorized Agent Form. The forms are fillable PDF files. If you complete a form on line, your information will not be saved when you close the file. We recommend that you download a file and complete the form off line and save the file to save the information you enter on the form.

Supporting Documents

• Authorized Agnet Form
• Property Owner Approval of Authorized Agent Form

Utility Tie-In Application

You have come to the right place if you have questions about signing up for water service as part of the North Pole Water System Expansion Project. The project is the result of a legal settlement between the City of North Pole (CONP), State of Alaska (SOA) and Flint Hills Resources (FHR) signed in February 7, 2017. The settlement identified approximately 700 properties eligible to be connected to the CONP water system at no personal expense to the property owner are eligible for a variety of benefits.

To apply for a water service connectiont you will need to…

• Complete a utility account application.
• Provide identification: Alaska driver’s license; Alaska ID; Passport, etc. (attach photocopy to your application)
• Sign the application.
• Submit the application to the North Pole Utility (NPU)

You probably have questions about eligibility, costs, schedules, etc.Below is a list of Frequently Asked Questions that will hopefully answer your questions

North Pole Refinery (Sulfolane Questions)

ADEC Contamination Groundwater Advisory

City of North Pole
125 Snowman Lane
North Pole, AK 99705

Email: City_Services@northpolealaska.org
Call:   907-488-8593

Tim Arnold, FHR Groundwater Office: 907-488-0723

Jim Fish, SOA: 907-451-2117